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How to Improve on my Communication Skills?  

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Raman Singh
Posts: 65
(@iamraman)
Senior Partner
Joined: 5 months ago

As a management consulting aspirant,i've seen consultants need to all the time interact with clients.

So,what exactly are the key secrets to be a good communicator.

5 Replies
Ryan Raut
Posts: 29
 Ryan Raut
Guest
(@Ryan Raut)
Joined: 5 months ago

I used to be an ineffective communicator, a few years ago, whenever questions were being asked to me, I used to ramble a lot and never used to speak to the point which made it really hard for the listener to understand what I wanted to say thereby wasting a lot of time. However, I improved my communication by focusing on three things: 

1. Thinking before speaking: before I say anything I always think. Sometimes we tend to get carried over and speak a lot of irrelevant things that we should not have spoken in the first place. Before you say anything to anyone, always think whether the words that you're going to speak are going to add value or not. 

2. Listening to the other person before responding to them and not interrupting before the person in front has finished speaking. This is one of the most important trait required to be a good communicator. 

3. Brief and to the point answers/opinions. 

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Philipp Borchardt
Posts: 12
(@philipp-borchardt)
Junior Consultant
Joined: 5 months ago

Hi Raman,

That's a good question.

There are some tools you can use. Most of the time I try to make my parteners speek about theselves or what they do, so the trick here is to use the 7W questions and to ask more than you speak. If you are interested in this subject you shall read "Emotions of normal people" by William Marston Mouton.

 

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Tushna Vevaina
Posts: 5
 Tushna Vevaina
Guest
(@Tushna Vevaina)
Joined: 5 months ago

Hey there!

Both, written as well as verbal communication skills need to be strong to be a good consultant. Very often, I see people confuse being an Introvert with bad communication skills. Both are two completely different things. I've seen extroverts who cannot communicate as effectively as introverts.

The key to successful communication is having structure to your questioning, answering and reasoning, be it written or oral communication. As you will notice, I've brought in structure even as I am answering your question. When the opposite party can see you bring structure to the table, they're aware that you know what you are saying and are willing to listen and pay more attention. 

Paying attention to punctuation and grammatical errors helps. To improve your communication through emails and presentation, you could look up business communication courses or read through articles suggesting tips. Of course, you improve these skills on the job as you observe others communicating. However it's always necessary to have a decent command over your communication, like language.

Hope this helps!

Regards,

Tushna

 

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Robison
Posts: 4
(@robison-2)
Consulting Analyst
Joined: 5 months ago

Hi Raman,

“The biggest communication problem is we do not listen to understand. We listen to reply,”

_Stephen Covey

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